Careers

Our Customer Service Representatives are responsible for inbound and outbound calls in a busy medical office. This office has a specialty niche, and our employees become subject matter experts in our practice. Our representatives maximize profitability for the company by scheduling patients, answering questions, and guiding patients through the process. Many calls we receive are from a discerning patient who has detailed questions, and our representatives are responsible for acknowledging the patient’s concerns and scheduling appointments appropriately to maintain an efficient schedule.

Our representatives utilize CRM and EMR systems to input and manage patient information. Representatives must exercise listening and problem-solving skills to assist patients with questions, medication requests, and scheduling.

A generous benefits package includes but is not limited to optional health insurance and dental insurance, paid time off, on-site gym, 401k with company match, and profit sharing. Salary is based on experience.

Qualifications:

• Previous experience in the medical field is a plus but is not required.
• Previous customer service and sales experience would be advantageous.
• Bilingual candidates (English/Spanish) are encouraged to apply.
• This is a fast-paced position with a steep learning curve, so excellent communication skills, multitasking, computer literacy, and attention to detail are paramount.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Health insurance
• Paid time off

Weekly day range:

• Monday to Friday
• Weekend availability

Job Description:

• Serve as the eyes and ears of the office, providing information, answering questions, and responding to requests
• Provides administrative support to ensure efficient operation of office.
• Supports team by performing tasks related to organization and strong communication.
• Exhibits polite and professional communication via phone, e-mail, and mail.
• Handle sensitive information in a confidential manner
• Organize and schedule appointments and meetings
• Track and order office supplies
• Administrative duties such as filing, typing, copying, binding, scanning, sort and distribute incoming mail
• Assist in onboarding of new hires
• Greet visitors and point them in the right direction, answer inquiries, and create a welcoming environment
• Take accurate minutes of meetings
• Maintain up-to-date doctor/resident files
• Gather appropriate credentialing documents for each active provider
• Ensure annual health assessment and trainings performed by clinical staff
•  Make meal and travel arrangements for clinical and administrative staff (may include booking flights, cars, and hotel or restaurant reservations).
• Maintain contact list

Qualifications:

• High school graduate, medical secretary or secretarial certification preferred.
• Minimum of one (1) year experience in a related administrative position in a medical setting preferred.
• Basic clerical skills, filing (numeric and alpha) and all office machine experience.
• Accurate keyboarding.
• Computer literate (Microsoft Word Excel Lotus and WordPerfect).
• Ability to set up filing systems and directories.

Working Conditions:

• Well-lit and ventilated, with non-hazardous and hazardous equipment.

Job Type: Full-time

Pay: Starts at $40k

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee savings
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location

The scribe assists the doctors by anticipating their needs and passing the correct instruments and equipment at the proper time.

Job Description:

• • • Conduct tonometry tests to measure intraocular pressure using tono pen, take and document patient’s medical history, measure visual acuity, including distance, intermediate, near, and pinhole, using appropriate tests, instill ophthalmic eye drops, measure and record spectacle prescription power, using lensometers 

  • • Work up all post-ops and all follow ups 

    • Collect ophthalmic measurements or other diagnostic information, using equipment such as an Autorefractor, Optical coherence tomography (OCT), and Corneal Topographer  

    • Enter information gained from diagnostic tests, diagnostic scans, and any other relevant medical information gathered into the patient’s Electronic Health Record (EHR) 

    • Create and prepare the new encounter for the patient’s associated medical visit 

    • Move patients through the workflow in the EHR system and guide patients and their guests through the facility 

  • • Stay up to date on e-mail correspondence and Microsoft Teams messages 

    • Obtain patient’s chief compliant at every visit 

    • Refer patient requests/grievances to designated departments as appropriate 

    • Update demographic information in the patient’s Customer Relationship Management System (CRM)  

  • • Collect ophthalmic measurements or other diagnostic information, using equipment such as an AR, OCT, Corneal Topographer, Endothelial Cell Count, iTrace, Anteres, Vario, A-scan, and B-scan 

    • Take functional ocular measurements of the eye or surrounding tissue, including but not limited to extraocular muscle function, confrontational visual fields, and pupil assessment 

    • Conduct visual field tests to measure field of vision using the Humphrey’s Visual Field equipment 

    • Assist in maintaining ophthalmic instruments or equipment 

  • • Enter information gained from diagnostic tests into the Phoropter 

    • Analyze past medical information to gain understanding on which diagnostic tests or scans are required 

    • Assist in training new hires and navigator tier 1 as indicated by Clinic Management Staff 

    • Assist the doctor in entering patient’s medical information into patient’s Electronic Health Record  

    • Ensure the correct diagnosis codes, office visit code, diagnostic testing code(s), and/or surgical codes are accurate  

  • • Review patient’s encounter and assist the doctor in closing the patient’s encounter in the Electronic Health Record system  

    • Ensure accurate referral information is entered into the Electronic Health Record  

    • Answer inquiries from other departments including but not limited to the progress of closing an encounter, progress of closing a surgical plan, and doctor’s surgical recommendations  

    • Consent patients for YAG Capsulotomy 

    • Other duties as assigned by Clinic Management Staff 

Qualifications:

• At least 2 years of previous navigator experience required 

• At least 3 years of previous customer service experience required 

• High school education or equivalent required 

Knowledge Needed:

Job Type: Full-time

Pay: Starts at $19/hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee savings
• Health insurance
• Life insurance
• Paid time off
• Profit sharing
• Vision insurance

Schedule:

• Monday to Friday

This patient-facing role is responsible for checking patient’s into and out of their appointments, collecting payments, maintaining our patient lobby, and assisting patients with their patient registration.  

Job Duties & Responsibilities:  

• Greet patients as they enter the building, check patient’s in for their appointment, ensure patients are registered, and notify the correct department of the patient’s arrival.  
• Ensure the patient’s most recent and up to date insurance cards, valid photo ID, medication list, and registration information is on file.  

• Regularly clean and maintain lobby and common areas. 
• Update patient demographic information in the Customer Relationship Management System (CRM). 
• Collect visit co-pays, deductibles, co-insurance, and/or self-pay prices for every patient visit.  
• Answer patient inquiries.  
• Schedule patient appointments. 

• Sign for, sort, and notify departments of incoming mail, packages, or messages. 

Qualifications & Skills: 

• High School education or equivalent is required.  
• No previous experience is required but is preferred. 
• Be able to sit for long periods of time. 

• Be able to communicate clearly and professionally with patients.  
• Be able to create and maintain positive relationships with patients and co-workers.  
• Must be effective at listening to, understanding, and clarifying information received from patients and co-workers.  
• Must have basic problem-solving skills.  
• Must have basic computer skills.  

• Must be able to maintain composure and objectivity while under pressure.
• Pay: Starts at $15/hour
• Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee savings
  • Health insurance
  • Life insurance
  • Paid time off
  • Profit sharing
  • Vision insurance

 Work Schedule: 

Monday – Friday. 8-hour shifts between the hours of 7:00 AM – 6:00 PM CST and may vary from week to week. Occasional weekend availability.  

Are you someone who loves marketing and wants to help grow a medical state-of-the-art practice? Then Parkhurst NuVision might be the place for you! We are looking to hire in our marketing department to help spread the word about Parkhurst NuVision (PNV), one of the only places in the country where you’ll find Modern LASIK as well as all 6 advanced variations of the procedure. Looking for someone who wants to learn more about marketing, including looking for ways to optimize patient experience and obtaining feedback from our patients. We need someone who is hungry to learn more and spread awareness of how LASIK is changing lives! We are a growing company and are looking for some great people to add to the team!

Qualifications:

High school graduate

No previous experience is required but is preferred.

Be able to communicate clearly and professionally with patients.

Be able to create and maintain positive relationships with patients and co-workers.

Must be effective at listening to, understanding, and clarifying information received from patients and co-workers.

Must have basic problem-solving skills.

Must have basic computer skills.

Job Type: Full-time

Pay: Starts at $14/hr

Benefits:

401(k)
401(k) matching
Dental insurance
Employee savings
Health insurance
Life insurance
Paid time off
Profit sharing
Vision insurance

Schedule:

Monday to Friday, also Saturday mornings.